These comments are taken from a patient satisfaction questionnaire given to our patients after their surgery at the Palm Harbor Plastic Surgery Centre. These are actual patient comments and reflect the typical and ordinary experiences of Dr. Ross’ patients.
- “Dr. Ross was and has been informative, professional, thorough and ‘kind’. He has a great ‘Bedside’ manner.”
- “The doctor (Ross) met with me on my initial visit, not a nurse or salesperson. He answered all my questions.”
- “Everyone in the office was friendly especially Dr. Ross.”
- “Dr. Ross’ surgical skills are terrific. My results speak for themselves.”
- “I am so happy that I choose a well trained surgeon to do my surgery.”
- “The entire office staff was helpful. The doctor actually took out my sutures himself. He is dedicated to his patients from the start all the way through the recovery process.”
- “I chose Dr. Ross because a nurse friend recommended him. She said he was a “perfectionist”. Exactly what I wanted.”
- “I did my homework and I knew Dr. Ross was board certified. Upon meeting him and having my initial consultation, I really liked him and felt he was precise and helpful in explaining things. He took the time to answer questions–was not rushed.”
- “Your office is very focused on your patient’s- that alone speaks for itself.”
- “Knowing someone who had it done (a procedure) and seeing your work was all I needed.”
- “I want to give a special thank you to Dr. Ross for his competence and concern and to Linda (Front Desk) for her knowledge, interest and warmth.”
- “The people were anxious to help. Dr. Ross made me feel comfortable with my decision and the facility was clean.”
- “I had an immediate feeling of trust and comfort with Dr. Ross.”
- “I heard really good things about these doctors (Dr. Buck and Dr. Ross). Not only are the doctors great but so are the nurses.”
- “I think Dr. Ross may be the most patient doctor I’ve ever met.”
- “Dr. Ross was highly recommended by someone that had breast augmentation surgery.”
- “Dr. Ross had done work on many of my friends and he did an excellent job–I trusted his skill.”
- “I heard a lot of good things and saw good results from others.”
- “Dr. Ross has great bedside manner! I love Dr. Ross. You’re the greatest. Thanks so much!”
- “Dr. Ross was very patient dealing with and answering all of my questions.”
- “This office was very together, friendly and organized. Dr. Ross was very sincere and seemed very good. I was much more confident with this office.”
- “This was the first consult I went to and I liked the staff and really felt comfortable with Dr. Ross– There was no need to go elsewhere.”
- “It was smooth sailing from the moment I walked in for my consultation until my post-op visit. Everyone was so nice and helpful and really made me feel like I was making a good decision. I am still amazed at how easy the procedure went– one moment I’m chatting with the nurses, the next I’m waking up in recovery! Beautiful- your anesthesiologist was wonderful. and as for the surgery, I couldn’t be happier. No more padded bras and bikinis!! Whoohoo!!”
- “Dr. Ross performed emergency surgery on my husband’s hand, and from that point on we had not considered a second opinion.”
- “We felt very comfortable with Dr. Ross. He is a perfectionist and a very caring surgeon. We never questioned my surgery. We knew he was the right man! And they are beautiful!”
- “Dr. Ross showed a very caring attitude without being pushy. the whole experience was a good one. I would easily recommend Dr. Ross to friends and family.
- “I went to a lot of consults. I stopped after visiting you (Dr. Ross) because I had found the one I wanted.”
- “Just keep doing what you are doing. Don’t change a thing. Everyone there is great and you feel like part of the family.”
- “I have recommended you to 2 friends who are considering surgery.”
- “I was impressed with everything about your office from the first time I came in. I was impressed with the knowledge and friendliness of the staff and I appreciated the time Dr. Ross took with me. He was very concerned about what I wanted and what the general conception of augmentation should be.”
- “I liked Dr. Ross. He took time to talk with me and answer my questions. He was very attentive at understanding what I wanted.”
- “I wanted you to know that for the first time since I lost my breast to cancer, I feel whole. Thank you for your skill and professionalism.”
- “After meeting with Dr. Ross and the staff, no other office came to mind. I felt assured and at ease after the initial consultation.”
- “Dr. Ross, the staff and the office were all very pleasant. The background of the Doctor and the centre were excellent. I checked out 5 other centers and yours ranked highest with me.”
- “I was very pleased with the first consultation and it continued from there. I choose Dr. Ross from word-of-mouth and his good reputation.”
- “I loved Dr. Ross. I felt extremely comfortable with him. He has a calming affect. I knew I would be taken care of and I would achieve what I was looking for through him.”
- “Dr. Ross doesn’t rush through his appointments and will take as much time as needed to answer all questions.”
- “Dr. Ross made me feel totally at ease right from the beginning. Thank you for making my dream come true!”
- “I loved the website. The staff and Dr. Ross were friendlier and knew more about the procedure than in other offices.”
- “I went to two other consultants and I was not impressed with the other surgeons– they just weren’t what I was looking for. At my first visit with Dr. Ross- I knew he was exactly the person I wanted to do my surgery.”
- “I felt very comfortable sing your office from a referral of my friend who had the same procedure done by Dr. Ross.”
- “Dr. Ross came highly recommended form a nurse and a former reconstructive patient. I did my homework first, asked people on the inside, who they would go to.”
- “I would just like to thank everyone at the Palm Harbor Plastic Surgery Centre for their professionalism and attentiveness to me. I love my results. Thank you Dr. Ross so much!”
- “I felt respected and my wishes were considered important. I am very impressed and pleased.”
- “I wanted to take this opportunity to thank you and the for the quality and care that I have received since becoming your patient. I am very pleased with the outcome of my procedure. Dr. Ross did a wonderful job communicating what I could expect during the process and he was patient and through in answering all of my questions. Your staff is very pleasant and professional as well. The experience has been very positive.”
- “WOW!!!!! Thank you so much, Dr. Ross. You did an unbelievable job on me. You have given me confidence I never thought I could attain. You are my angel. I finally feel normal and like a real woman. You are an incredible artist and doctor. Thank you very much again.”
- “I visited 3 other surgeons and none of them made me feel comfortable enough. Dr. Ross is excellent –he’s great! Your office is clean and neat and organized and so is your staff.”
- “When I wake up in the morning, I can’t believe what I see. My friends and family are amazed at how much better I look as am I. Life is fun again! I find I am going more places and feeling more confident. Plastic Surgery is a big decision and can be fearful. Your staff calmed all those fears and made my experience exciting from the start to the finish. Choosing you as my physician was by far my best decision . My husband is thrilled with the results. I am grateful for all you have done for me.”
- “Doctor Ross- Thank you very much. Words cannot express my appreciation for your amazing work on my surgery. Even though I am only 4 weeks out, I am absolutely thrilled with the my surgical result. Even my husband…was very impressed with you as a surgeon and physician and very impressed with my surgical result as well. Thank you so much.”
- “I think Dr. Ross is top-notch! I wouldn’t feel comfortable with anyone else.”
- “Dr. Ross and Staff: Thank you very much for the impeccable care you gave me! You were very helpful through our time of grief and through the entire process. You and your staff should be commended for the astonishing warmness in your facility. Once again, thank you ! (For being there step by step and for the beautiful work!)”
- “My surgical results are fantastic! I have the prettiest set of twins ever!”
- “Dr. Ross treated me so good the first time and I was very satisfied back in 1999. I returned because I knew Dr. Ross would take care of me. I live two hours from your office and I would have driven even further to receive good treatment like Palm Harbor Plastic Surgery Centre has given me.”
- “I went to other consults. I loved the staff at your surgery centre and Doctor Ross. He made me feel very comfortable- having seen his work on my friends.”
- “I went for consultations in 2 other offices and they all seemed unrealistic. Dr. Ross has a very good reputation and I agree!”
- “Everyone in your office was polite, caring and work in a very professional manor. I have recommended all of my friends to your office.”
- “Everyone and everything in the office was absolutely perfect.”
- “I have had 6 surgeries and Dr. Ross was by far the most exceptional.”
- “I had an immediate level of comfort and trust in your office…with Dr. Ross.”
- “I choose your office for many reasons. Primarily the fact that the surgeon (Dr. Ross) appeared conservative, concerned, knowledgeable and meticulous about the exact outcome!”
- “My friend had her surgery performed by Dr. Ross and had great things to say about him and the staff. I am very thrilled with my surgical results.”
- “I love the fact that Dr. Ross took the time to speak with my husband before and after surgery.”
- “I didn’t feel pressured to have the surgery in your facility. Other offices seemed to be more concerned about ‘making a sale’ and I found this to be very unprofessional.”
